Chief Operating Officer


Job Title:   Chief Operating Officer
Department: Organization
Supervisor: CEO
FLSA Status: Exempt 
Prepared Date:
February 2019

Email Cover Letter and Resume:


The Code of Support Foundation is seeking a Chief Operating Officer (COO) who can build upon the foundation of our client-focused service and unique capabilities.  In particular, the Board of Trustees and CEO are looking for a mission-focused, experienced, strategic, and process-minded leader with skills and capabilities in scaling an organization, leading an executive management team, and developing a performance culture among a group of diverse and talented individuals.  The COO must be a leader who is able to help others at the Code of Support Foundation (COSF) deliver measurable, cost-effective results that make our vision a reality.  Importantly, the successful COO must have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission.  While it is essential the COO bring efficient and effective management to increase the productivity of the organization, it is also critical the team retain the creative spark that drives the organization.


Reporting to and working with the CEO of the Code of Support Foundation, the COO will lead all internal operations and will have the following responsibilities:

  • Manage and lead the internal operations of the organization:

    • Lead the performance management process that measures and evaluates progress against goals for the organization

    • Provide a strong day-to-day leadership presence for all staff; bridge various department operations and support an open-door policy among all staff

    • Cultivate the values of Code of Support within the organization

  • Oversee finance, technology, and human resource functions of the organization:

    • Coordinate the annual operations plan and budget

    • Maintain an accounting system that provides the organization with quick access to financial information and enables strategic budgeting

    • Instill a human capital development and “coaching” culture within the organization; direct human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting

    • Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall

  • Lead, in coordination with COSF senior management, the development and maintenance of a rolling five-year strategic plan, while implementing the necessary processes and approaches to achieve the plans goals and objectives to develop

  • Supervise the organization’s Directors, who have the following responsibilities:

    • PATRIOTlink

      • Ensure the ongoing quality, integrity, and performance of the PATRIOTlink system to meet or exceed customer requirements and expectations

      • Build sales infrastructures

      • Generate sufficient revenue to cover program costs

      • Increase fee-for-service contracts

      • Identify geographic and product growth opportunities and priorities

      • Communicate, both internally and externally, the branded message

      • Develop and manage the program to an approved annual budget

    • Case Coordination

      • Deliver high quality case coordination services to fulfill the needs of COSF clients and improve their quality of life

      • Ensure case coordinators follow COSF processes and guidelines, respecting client needs and privacy rights

      • Increase key impact measurements for clients served

      • Ensure that programmatic partners renew their contracts/MOU’s

      • Develop the necessary curriculum, tools, and staff training to ensure case coordinators are equipped and prepared to provide quality service to their clients, while meeting cost guidelines

    • Development/Fund Raising—Note: function reports to CEO; dotted-line reporting to COO to oversee:

      • Budgeting for operations and fundraising expenses

      • Development and implementation of systems for tracking and reporting, measurement and supporting revenue generation

      • Administrative aspects including proposal preparation and grant writing

  • Communicate and work with the Board of Directors on a routine basis, to include presenting operational results and issues to the board at quarterly meetings

Key Qualifications

As a prerequisite, the successful candidate must believe in the core values of Code of Support Foundation and be driven by the mission.  This is an organization driven by the values of its people, so experience in managing a “values-driven” organization is highly prized.  The candidate should demonstrate a passion for breaking new ground to lead social change, bring proven experience in scaling program service, raising revenue, with demonstrated ability to both lead and build the capabilities of a driven, bright, and diverse team.

  • Experienced Non-Profit Leader – five or more years’ experience in a senior leadership role within the non-profit community

  • Military Background – experience in the military, as a military family member, or within a troop/veteran/military family support non-profit is a strong plus

  • Results Oriented — proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful financial management; the ability to balance the delivery of program results against the realities of a budget; problem solving, project management, and creative resourcefulness

  • Strategic Vision and Agility — ability to anticipate future consequences and trends, and incorporate them into the organizational plan

  • Capacity Building — ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly

  • Leadership and Organization — exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect with staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed

  • Action Oriented — enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary

  • General Management — thorough understanding of finance, technology systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing

  • Solid educational background — undergraduate degree required; advanced degree desired


Bachelor’s Degree Required, Advanced Degree Preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The COO is regularly required to talk or hear, frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms and may occasionally lift and/or move up to 20 pounds. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.