Program Specialist


Job Title: Program Specialist
Department: PATRIOTlink
Supervisor: Product Owner
FLSA Status: Exempt 
Prepared Date:
January 2019


Founded in 2011, Code of Support Foundation (COSF) is a national 501(c)(3) nonprofit organization that provides essential and critical one-on-one assistance to those struggling service members, veterans and their families who have the most complex needs. In June 2018 COSF launched PATRIOTlink, a cloud-based resource navigation platform that houses thousands of programs tailored to the military community. This tool empowers service members, veterans, their families (SMVF), and service providers to easily navigate and leverage the resources they need. 

Under general supervision of the Product Owner of PATRIOTlink, this position will work with the PATRIOTlink service tool by populating the database, conducting outreach to organizations in order to gather information about their services, and updating this information as necessary. This position supports PATRIOTlink’s goal, which is to provide an online searchable database of resources and services to SMVF populations.

Essential Duties and Responsibilities include the following:

  • Continually review information to ensure that all information that is input into the database is correct. This includes outreach to organizations by email and phone, while effectively keeping track of all outreach conducted in order to ensure it is being done in a timely manner.

  • Analyze data in order to determine individual eligibility of organizations based on whether or not they fit the predetermined standards of the PATRIOTlink service tool.

  • Continually maintain the service tool by updating organizational profiles and making necessary edits as needed.

  • Gather and collect organizational information on a variety of agencies that assist the SMVF populations and manually input this data into the PATRIOTlink service tool.

  • Request local resources from organizations vetted

  • Apprise appropriate leadership of valuable contacts made throughout the vetting process that may lead to partnerships and/or collaboratives.

  • Contribute to the success of the department by actively participating in the sharing of ideas and suggestions for improved processes.

Qualifications and Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others; gives appropriate recognition to others

  • Teamwork - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; acknowledges team accomplishments. Balances team and individual responsibilities; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

  • Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

  • Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Education and or Experience

  • Bachelor’s degree from an accredited university

  • Basic knowledge of Microsoft office and Gmail work applications

  • Strong written and verbal communications skills

  • Strong Research skills

  • Ability to work independently

  • Hardworking individual who can be held accountable

  • Familiarity with veterans and military family issues strongly desirable

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The PS is regularly required to talk or hear, frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms and may occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.

COSF is dedicated to leveraging the nation's full spectrum of resources to ensure all members of our military, veterans and their families receive the support services they need and, through their collective sacrifice, have earned. COSF’s integrated programs include personalized, holistic long-term case coordination services that serve all service era generations across the nation.  To learn more, visit: Code of Support Foundation is an Equal Opportunity Employer.

To apply, email Jennifer Bingham at with a Cover Letter and Resume. Please include "Program Specialist " in the subject line.