Account Executive


Job Title: Account Executive
Department: PATRIOTlink
Supervisor: Program Director
FLSA Status: Exempt 
Prepared Date:
December 2018


Founded in 2011, Code of Support Foundation (COSF) is a national 501(c)(3) nonprofit organization that provides essential and critical one-on-one assistance to those struggling service members, veterans and their families who have the most complex needs. June 2018 COSF launched a SaaS solution, PATRIOTlink, to support the military community and those who serve them. This is an exciting time to join COSF and help deploy PATRIOTlink to new users to support our military community.  Reporting to the PATRIOTlink Program Director, the Account Executive (AE) will be responsible for communicating virtually and telephonically with veteran service organizations and agencies to complete the entire B2B sales life cycle.

The AE position will support the PATRIOTlink program by driving  sales goals and discovering customer needs. The AE will partner closely with the executive leadership team to chart COSF growth and strategic response to an ever increasing demand for the organization's services.

Essential Duties and Responsibilities include the following:

  • Drive entire sales cycle from prospecting to deal closing with emphasis on high volume deals

  • Owning sales goals and discovering customer needs

  • Secure new users for PATRIOTlink SaaS platform

  • Grow and maintain business within assigned prospects

  • Develop thorough knowledge of clients, which may include nonprofits, state governments, etc.

  • Exceed B2B revenue targets by selling Premium and Enterprise subscriptions

  • Present the PATRIOTlink vision and product virtually to decision makers and service providers

  • Assist in gathering client feedback, defining processes and identifying best practices

  • Special projects to support COSF when needed

  • Other responsibilities as requested by the Program Director

Qualifications and Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others; gives appropriate recognition to others

  • Teamwork - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; acknowledges team accomplishments. Balances team and individual responsibilities; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

  • Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

  • Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Education and or Experience

  • Bachelor’s degree and 1+ years of account management or account-based selling in the SaaS space

  • Knowledge of military culture and experience in a the nonprofit sector a plus

  • Demonstrable and proven experience retaining and expanding accounts

  • Track record of exceeding quotas

  • Strong analytical and problem solving skills; Excellent verbal communication skills are required

  • Ability to multi-task across multiple projects and internal stakeholders

  • Thorough working knowledge of CRMs such as Hubspot

  • B2B sales experience

Preferred Skills and Experience

  • Convince and command on the phone to quickly establish credibility and rapport

  • Understand and anticipate clients’ business needs to drive the success of key accounts

  • Familiar with military culture or military support organizations

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The AE is regularly required to talk or hear, frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms and may occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate.

COSF is dedicated to leveraging the nation's full spectrum of resources to ensure all members of our military, veterans and their families receive the support services they need and, through their collective sacrifice, have earned. COSF’s integrated programs include personalized, holistic long-term case coordination services that serve all service era generations across the nation.  To learn more, visit: Code of Support Foundation is an Equal Opportunity Employer.

To apply, email Simmone Quesnell at with a Cover Letter and Resume. Please include "Account Executive" in the subject line.