Peer Navigator


Job Title: Peer Navigator (Veteran or Caregiver)
Department: Case Coordination
Supervisor: Program Director
FLSA Status: Exempt 
Prepared Date:
June 2019


Founded in 2011, Code of Support Foundation (COSF) is a national 501(c)(3) nonprofit organization that provides essential and critical one-on-one assistance to those struggling service members, veterans and their families who have the most complex needs. The Peer Navigator (PN) is responsible for providing comprehensive peer support and resource navigation to service members, veterans, and their families. The PN engages clients in the coordination process to help them attain self-sufficiency and improve their overall quality of life.

Essential Duties and Responsibilities include the following:

  • Conduct intake assessment to gain full insight of client’s circumstances

  • Establish a service plan by helping clients identify and prioritize their needs and goals

  • Advocate on clients’ behalf to organizations for the purpose of facilitating and leveraging support services

  • Prepare detailed case notes, reports, and other documentation related to the Case Coordination program

  • Proactively check-in and follow-up with clients and organizations

  • Provide phone and email-based peer support and resource navigation to clients

  • Attend and participate in weekly Case Coordination meetings

  • Build and foster relationships with service providers in the community

  • Maintain expertise by attending training, conferences, and educational opportunities to enhance job-related skills

  • If virtual, must travel to COSF’s office once per quarter required (scheduled by the Program Director)

  • Must be able to work west coast hours (9 am- 5 pm PST)

  • May be required to work nights/weekends on occasion

  • Other duties as assigned

Qualifications and Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Teamwork - Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

  • Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; display emotional intelligence; uses negotiation skills to resolve conflicts

  • Managing Customer Focus - Promotes customer focus; monitors customer satisfaction; develops new approaches to meeting customer needs

  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

  • Analytical Thinking – Able to synthesize complex or diverse information, researches data and uses intuition and experience to complement data; designs workflows and procedures

  • Written and verbal  communication – Write and speaks clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

  • Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

  • Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains the reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Education and or Experience

  • Bachelor’s degree in Social Work, Sociology, Psychology, or other social service fields

  • Required to be a Military Veteran or a Caregiver to a Veteran or a member of the US Armed Forces

  • Experience working with military veterans in crisis

  • Strong analytical skills and ability to analyze and identify trends and gaps

  • Demonstrated ability to maintain confidentiality

  • Must be able to multitask with meticulous attention to detail

  • Ability to work in a team and work independently

  • Ability to understand, be sensitive to, and have empathy for clients; Ability to develop trusting empowering relationships and to work effectively with individuals and families

  • Highly motivated, strong interpersonal and advocacy skills

  • Strong computer skills required for database programs, Microsoft Office Suite

  • Proficiency in oral and written communication skills

  • Local candidates preferred

Preferred Skills and Experience

  • Convince and command on the phone to quickly establish credibility and rapport

  • Understand and anticipate clients’ business needs to drive the success of key accounts

  • Familiar with military culture or military support organizations

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The PN is regularly required to talk or hear, frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms and may occasionally lift and/or move up to 20 pounds. The noise level in the work environment is usually moderate.

COSF is dedicated to leveraging the nation's full spectrum of resources to ensure all members of our military, veterans and their families receive the support services they need and, through their collective sacrifice, have earned. COSF’s integrated programs include personalized, holistic long-term case coordination services that serve all service era generations across the nation.  To learn more, visit: Code of Support Foundation is an Equal Opportunity Employer.

To apply, email Chelsea Hilton at with a Cover Letter and Resume. Please include "Peer Navigator" in the subject line.