Executive Director

Job Title: Executive Director
Department: Code of Support Foundation
Supervisor: Chairman, on behalf of the COSF Board of Trustees
FLSA Status: Exempt
Prepared Date: July 8, 202
Time: 40 hours/week, full-time
Location: Remote/hybrid (DCMV area preferred)


The Executive Director (ED) of the Code of Support Foundation (COSF) is a seasoned executive, experienced in effectively leading and managing the operations and strategic direction of the foundation. Working with the COSF Board of Trustees, the ED builds and executes a 2- to 3-year strategic plan to achieve the foundation’s goals. The ED is expected to lead, manage and represent the organization across all functions to strengthen the brand, organizational health and mission impact, including planning, execution and oversight of operations and compliance, outreach and awareness, communication and public relations, partnerships, and human resources. This position requires the continuous broadening and deepening of field knowledge of veteran service needs, core programs, and operations in an ever-changing environment. The ED is the organization’s primary fundraiser, responsible for driving foundation growth and performance.

Supervisory Responsibilities

● Director of Development and Operation
● Director of Programs

Essential Duties and Responsibilities:

  • Be responsible for daily operations, performance and growth of the foundation.

  • Establish, in collaborate with the Board of Trustees, a strategic plan and identify, create, and implement operational plans to actualize business objectives and growth. This includes working with board committees, key stakeholders and staff to set clear strategic direction based on specific, measurable, achievable, relevant and time-bound goals to achieve COSF’s mission; recommend activities, timelines and resources needed to achieve the strategic goals and business objectives.

  • Build partnerships in new markets, establish relationships with the funders, and political and community leaders, identify potential sources of investment, and lead fundraising efforts.

  • Identify potential sources of investment and lead fundraising efforts to achieve growth objectives.

  • Work with COSF trustees and senior managers to expand core programs of both PATRIOTlink and COSF case coordination services.

  • Publish and communicate external local and national program results with an emphasis on the impact of case coordination and PATRIOTlink as models for regional and national replication.

  • Regularly review the viability of PATRIOTlink, improve quality of its service, and expand user base by evaluating and implementing new features and capabilities.

  • Develop and execute fundraising strategy in partnership with the COSF Director of Development and Operation and COSF trustees to expand revenue generating and fundraising activities to support existing and future program operations.

  • Initiate and develop public marketing, outreach, and awareness opportunities to continuously strengthen the COSF brand.

  • Provide guidance and refine all aspects of communications, from web to external relations, through quality educational and informative materials for public presentation in events, newsletters, press releases, social media, magazines, radio, and television to continuously strengthen the COSF brand.

  • Represent COSF in relationships with representatives of government, business, labor, media, and other organizations, deliver presentations and speeches, serve as COSF’s spokesman, and encourage buy-in of common goals and objectives.

Operation Management:

  • Ensure the organization’s operation is in full compliance with regulatory and legal requirements, including successfully passing annual financial audits.

  • Provide guidance to identify, recruit, train, develop and retain a talented team of employees and volunteers to successfully execute objectives and continuously advocate the execution of mission for maximum impact.

  • Champion a positive and transparent organizational culture and promote collaboration.

  • Proactively and continuously manage risks to protect and improve organizational health and impact.

  • Make financial, management, reporting and compliance decisions backed by facts/data transparently.

  • Ensure ongoing programmatic excellence and scalability, disciplined financial and administrative management, effective communications, and system/technology aligned with mission, values, and budgetary considerations.

  • Actively engage and energize staff, volunteers, board members, event committees, alumni/clients, partnering organizations, and funders.

  • Leverage the COSF mission to continuously drive excitement and hope.

Experience, Qualifications and Competencies:

  • Network and Relevance – possess a large network of potential major donors and partners that is relevant to the mission of COSF, and should possess experience working with government agencies/associations and the legislative branch in a productive manner.
  • Managing People, Work and Teams – have a demonstrated ability to instill responsibility and accountability among team members; provide regular and timely performance feedback as needed; follow-up with set goals and tasks; continuously initiate and support improved productivity and work quality; promote effective teamwork and collaboration; drive quality and efficiency.
  • Business Acumen – possess expertise in running a successful business/organization; have a demonstrated ability to make practical decisions and possess the business savviness to lead and adapt to achieve sustained growth; possess keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is agile and scalable to lead the organization to short- and long-term success.
  • Visionary and Servant Leadership – be able to exhibit a great vision of the organization’s current and future states; inspire and motivate others to perform and go the extra mile; be willing to teach and learn continuously; welcome feedback from others; promote staff development; remove roadblocks and facilitate staff’s success; demonstrate integrity and trust; and promote teamwork and collaboration.
  • Change Management – have demonstrated ability to transform, modernize, and continuously adapt to the everchanging and dynamic environment of businesses and non-profits to meet and exceed organizational performance objectives, including mission and financial goals, overcoming roadblocks and other resistance when needed.
  • Conflict Resolution and Problem Solving – have demonstrated success in conflict resolution and continuous improvement through good people management and conflict resolution skills; have proven success in identifying, listening to and accepting challenges and problems with a positive attitude and excellent comprehension; possess the ability to quickly gather and analyze information and develop solutions, whether alone or through group collaboration as appropriate; have the confidence to ask questions and admit gaps in knowledge to embrace the continuous learning process; and possess the emotional intelligence to manage a broad spectrum of challenges and problems to arrive at solutions with the best interest of the clients and mission in mind.
  • Human Capital Management – have demonstrated success in creating an organization that attracts/retains top talent.
  • Client Centric – have proven, lasting success in creating significant positive impact to the veterans’ communities.
  • Analytical Thinking – have demonstrated ability to synthesize complex/dynamic information, data, and other situational circumstances to make good decisions for the benefit of the organization and adjust as needed.
  • Written and Verbal Communication – be a proven solid writer with demonstrated skills in business communication; be able to highlight positives even when delivering on negative topics; ensure all communications are professional, clear, concise, inspirational, and appropriate for the situation and audience; possess expert knowledge of effective email communication, marketing copy writing; leverage the presentation of data effectively; and have excellent listening and reading comprehension skills.
  • Project/Program Management – possess experience in lifecycle project and program management with the ability to mentor, review and improve program execution.
  • Financial Acumen – have proven experience and knowledge in nonprofit accounting best practices; have worked effectively with accounting vendors to ensure full compliance and audit success; and have experience with developing and managing an annual budget of more than $5 million.
  • Diversity – have demonstrated experience and knowledge of EEO policy with a proven track record of embracing diversity, equity and inclusion (DEI) to drive performance and innovation; show respect and sensitivity for cultural differences; possess capacity and attitude to educate and learn from others to ensure a harassment-free environment and diverse workforce.
  • Ethics – have proven track record of integrity and possess untarnished reputation of commitment, respect, abidance of the highest ethical standards, and uphold organizational values.
  • Judgement – have demonstrated success and willingness to make timely decisions with sound and accurate judgment; support and explain reasoning for decisions with facts and data; include appropriate people in decision-making process; and be open to reviewing decisions and adjust as needed in an agile and positive manner.

Education and/or Experience

  • Advanced degree preferred, with at least 7 years of senior management experience that covers sales/fundraising, budgeting, operations and marketing.

  • Advanced knowledge of military life and issues facing service members, veterans and their families.

Physical Demands and Work Environment

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Administrative Support Specialist is regularly required to talk or hear, frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms and may occasionally lift and/or move up to 20 pounds. This job description is not intended to be an all-inclusive list of duties and standards of the position.

*The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by the Board of Trustees.

About Code of Support

Founded in 2011, Code of Support Foundation (COSF) is a national 501(c)(3) nonprofit organization that provides essential and critical one-on-one assistance service members, veterans and their families. COSF is dedicated to ensuring that our military, veterans and their families receive the help that they need and deserve. We provide one-on-one case management and easy access to free, verified resources through our PATRIOTlink® search engine. Our team focuses on needs such as housing, food, mental health support, VA benefits, and caregiver support. To learn more, visit: www.codeofsupport.org.

COSF is an Equal Opportunity Employer. COSF policy is to provide equal employment opportunity for all employees and applicants without regard to their actual or perceived race, color, religion, sex, age, disability, national origin, ancestry, sexual orientation, gender identity or expression, marital status, personal appearance, citizenship status, political affiliation, veteran status, or any other prohibited basis of discrimination as required by law.



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